Double Duty by Design™ Results Guarantee

Double Duty by Design™ is built on a simple principle:

Results come from consistently doing the correct activities.

Complete the full six-month Double Duty by Design™ program according to the requirements below. If, at the end of those six months, you have not achieved either:

• 3 closed transactions
• OR at least 3 active client opportunities in your pipeline

you may qualify for a refund of up to $799, equal to 100% of the paid-in-full program price.

We stand behind the system when you use the system.

Understanding the Guarantee

The purpose of this guarantee is to stand behind the Double Duty by Design™ system when it is consistently used as designed.

The systems, coaching, practice, tracking and support can help you know what to do, develop the skills to do it and identify when something needs to change. They cannot replace consistently doing the work.

To ensure there are no misunderstandings later about what it means to use the system and qualify for the Results Guarantee, the requirements are outlined below.

By enrolling in Double Duty by Design™, you acknowledge that you understand and agree to the following requirements of the Results Guarantee.

What Qualifies as an Active Client Opportunity

For purposes of the Results Guarantee, an active client opportunity is:

• A signed buyer client
• A signed seller client
• A scheduled buyer or seller appointment
• A qualified Yes or Maybe with a documented next action and a realistic real estate timeframe of 12 months or less

Pipeline activity must be maintained throughout the six-month program period.

Adding or recreating opportunities at the end of the program does not satisfy this requirement.

Pipeline and activity entries are timestamped and may be used to verify eligibility.

Requirements to Qualify for the Results Guarantee

To be eligible for a refund under the Results Guarantee, the participant must:

• Complete the full six-month Double Duty by Design™ program.
• Attend at least 80% of Momentum Monday sessions during the six-month program period.
• Complete the Momentum Meter™ every week and consistently track the activities required by the program.
• Maintain the pipeline throughout the six months, including Yeses, Maybes, appointments and active clients, with appropriate next actions and dates.
• Keep Momentum Meter™ and pipeline records current. If the participant falls behind, they may catch up a maximum of two weeks. Activity or pipeline records entered more than two weeks after the activity occurred will not satisfy the Results Guarantee requirements.
• Complete and implement the required Double Duty Playbook™ systems assigned during the six-month program period.
• Attend at least 4 Confidence Labs live during the six-month program period. Watching a replay does not count toward this requirement because live participation includes the practice necessary to build the skills.
• If the participant completes 120 consecutive quality conversations without generating an appointment, attend Open Office Hours for coaching before continuing with the same conversation strategy.
• Remain current on all required program payments.
• Provide requested brokerage production documentation if submitting a claim under the Results Guarantee.

The Results Guarantee is based on consistent participation and implementation throughout the entire six-month period.

Requirements cannot be satisfied retroactively at the end of the program through bulk entry of activity, reconstructed pipeline records or completion of missed participation requirements.

Failure to meet any one of the requirements above means the participant has not completed Double Duty by Design™ according to the terms of the Results Guarantee and is not eligible for a refund.

Verification

Eligibility may be verified using Double Duty by Design™ program records, including:

• Momentum Meter™ records and timestamps
• Pipeline records and timestamps
• Momentum Monday attendance
• Confidence Lab attendance
• Double Duty Playbook™ completion records
• Coaching and Open Office Hours participation when applicable
• Brokerage production documentation

If the participant meets all Results Guarantee requirements and finishes the six-month period with neither 3 closed transactions nor at least 3 qualifying active client opportunities, they may request a refund of up to $799.

Refund Amount

The maximum refund available under the Results Guarantee is $799.

If the participant paid the program price in full, the maximum refund is $799.

If the participant selected the monthly payment option, the maximum amount eligible for refund is also $799, regardless of the total amount paid under the payment plan.

The Results Guarantee does not refund amounts paid above the $799 paid-in-full program price.